Refund policy

Last Updated: August 28, 2026

This Refund & Return Policy applies to purchases made through Medicube at medicubenus.shop.

This policy explains the circumstances under which customers may request a return, replacement, or refund.

We review refund and return requests based on the circumstances of the individual order and may consider order records, delivery information, product information, and reasonable supporting evidence provided by the customer.

Nothing in this policy is intended to limit any rights or remedies that cannot be excluded under applicable law.

1. RETURN ELIGIBILITY

We generally accept refund or return requests when an item:

  • Arrives damaged in transit;

  • Is defective, malfunctioning, or cannot reasonably be used as intended;

  • Is incorrect or different from the item ordered; or

  • Is materially not as described on the applicable product page.

Requests must generally be submitted within 30 calendar days after the order is marked as delivered.

Depending on the nature of the issue, we may request additional information, request that the item be returned, offer a replacement, or provide another appropriate resolution.

2. NON-RETURNABLE SITUATIONS

Except where required by applicable law, we generally do not accept returns or refunds for:

  • Change of mind;

  • Buyer’s remorse;

  • Personal preference;

  • No-reason returns;

  • Selecting or ordering the wrong item;

  • Items that have been opened, used, altered, emptied, contaminated, or damaged after delivery, unless the return request relates to a reported defect, damage, incorrect item, or material difference from the product description;

  • Items returned without prior authorization or contrary to the return instructions provided.

Minor differences in color, packaging, appearance, or screen display may not by themselves constitute a material difference from the product description.

3. HOW TO REQUEST A RETURN OR REFUND

Please contact us before sending any item back.

Your request should include:

  • Your order number;

  • The email address used when placing the order;

  • A clear description of the issue;

  • Photographs or video showing the issue, where reasonably available;

  • Photographs of the product and packaging, where relevant;

  • Carrier or delivery damage information, where applicable.

We may request additional information where reasonably necessary to review the request.

Contact Information

Email: support@medicubenus.shop
Website: medicubenus.shop
Phone: 656-013-4802

4. RETURN AUTHORIZATION

Do not send any item back until we provide return instructions.

Unauthorized returns may be refused, delayed, or handled differently from an approved return request.

If your return is approved, we will provide instructions regarding the next steps.

Please do not send returned items to our mailing address unless we specifically instruct you to do so.

5. RETURN SHIPPING COSTS

If a return is approved because the item was damaged, defective, malfunctioning, incorrect, or materially not as described, we will review the circumstances and provide appropriate return instructions.

Where applicable, we may provide:

  • A prepaid return label; or

  • Another reasonable return-shipping solution.

Customers should not purchase return shipping independently unless instructed to do so.

For returns accepted for reasons not caused by us, the customer may be responsible for the applicable return shipping costs, unless otherwise required by applicable law.

6. INSPECTION AND RESOLUTION

If we request that an item be returned, we may inspect the item after it is received.

After reviewing the request and any returned item, we may offer an appropriate resolution, including:

  • A refund;

  • A replacement; or

  • Another reasonable resolution.

A request may be denied if the returned item does not reasonably correspond to the approved claim, appears materially altered or misused, or is unrelated to the applicable order, subject to applicable law.

7. REFUND TIMING

Approved refunds are generally issued to the original payment method used for the purchase, where possible.

After we process a refund, the time required for the refund to appear in your account may vary depending on your:

  • Bank;

  • Card issuer;

  • Payment provider; or

  • Other financial institution.

We cannot guarantee the exact time required for a financial institution to post a refund.

The treatment of original shipping charges, return shipping costs, taxes, and other fees may depend on the circumstances of the individual order and applicable law.

8. REPLACEMENTS AND EXCHANGES

We do not guarantee direct exchanges.

If a replacement is appropriate and the product is available, we may offer a replacement for an item that was:

  • Damaged;

  • Defective or malfunctioning;

  • Incorrect; or

  • Materially not as described.

If a replacement is unavailable, we may offer an approved refund or another appropriate resolution.

9. LATE OR MISSING REFUNDS

If you have been notified that a refund has been processed but do not see it in your account, please:

  • Check your bank or payment account;

  • Contact your card issuer or financial institution;

  • Allow additional time for the payment provider to process the transaction.

If you still have questions, please contact us and include your order number.

10. CHANGES TO THIS POLICY

We may update this Refund & Return Policy from time to time.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. CONTACT US

If you have questions about this Refund & Return Policy or an existing order, please contact us.

Legal Company Name: Medicube
Store / Brand Name: Medicube
Website: medicubenus.shop
Email: support@medicubenus.shop
Mailing Address:
201 Lee Blvd
Pottsboro, Texas 75076
United States

Phone: 656-013-4802

When contacting us about an order, please include your order number so that we can assist you more efficiently.